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Technical Support

We're happy to assist with any technical support inquiries! Before emailing support, we invite you to check the frequently asked questions below. You might find your answer! If not, you are welcome to contact our support team by clicking the link below.

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Frequently Asked Questions

Please explore our frequently asked technical questions below.

How do I register to watch the show?
Registration is available by clicking on the Reserve Your Spot button at watch.aicgold.com. The process will ask you to provide an email address and set a password.

Does the concert cost?
No, the concert is provided free-of-charge thanks to the generosity of Harmony Foundation International. We invite you to support HFI and make a donation.

Once the live show begins, how do I access the event?
If you already have a login and have registered previously, simply login and look for the large Watch Now button. The button will appear once the live show is available for viewing (according to the posted time). If you have logged in and do not see the Watch Now button, it means the live show is not available for viewing yet. At the posted time, you can refresh your browser and the Watch Now button will appear.

Can I watch on any device (ie. laptop, desktop, tablet, phone, etc)
Yes! The stream is supported on major devices, including laptops, desktops, tablets, and phones. No viewing requirements or plugins are required. Note that the stream does not function well on older Internet Explorer browsers as those browsers are no longer support by Microsoft.

Does the stream have a DVR? Or, can I pause and rewind?
Yes, the stream player supports a 30-minute DVR function that allows you to pause and rewind the film within the defined 30-minute window. To use this function, simply adjust the play bar on the player.

Will the show be available in archive or on-demand after the live show concludes?
Beyond the world premiere and encore presentation showings, you can also purchase a Blu-Ray Disc! They will become available to purchase online after the Saturday showing. Please be aware that it may take up to 60 days before orders are shipped.