Stream Support

Access Support

Our support is happy to help with any show access questions! Below are common questions and solutions:

How do I watch the show?
You will need to purchase a ticket in order to view the live show on July 5th. Your paid access ticket also allows you to view the video archive starting July 8 and ending July 15.

I purchased a ticket. What do I do next? How do I watch?
You will receive a unique watch code via email that will provide you access to the live and on-demand shows. You can access the watch page by following this link: https://watch.aicgold.com/watch.php You will then be prompted to enter the watch code in the box in the middle of the screen, and then click enter. From there, you will be directed to the show. If you do not have your watch code, you may use your Eventbrte ID to view the show.

I never received my watch code? What do I do?
Your unique watch code was delivered to you through an email from tickets@watch.aicgold.com. Please check your spam or junk folder, as that email may have been sent there. You may also use your Eventbrite order id as the watch code to access the live and on-demand broadcasts.

The system is telling me that I have reached my watch code limit. What does this mean?
We understand your concern as we do have a watch code usage limit for the show in order to protect against watch code sharing. You can log into three separate devices for the duration of the live broadcast and on-demand replays. You can watch as much as you would like on any of those three devices. However, once the usage limit hits three, the watch code will not work on any additional devices.

Will the show be availabe to watch after the live event?
The re-broadcast stream for the full “A Capella Rocks” show will be available for on-demand viewing on July 8th through July 15th. You will use your same watch code, or Eventbrite ID, to access the re-broadcast.

Stream Support

Our support team is ready to help with any stream related questions! Below are common questions and solutions:

If my stream freezes or buffers, what does that mean? What do I do?
Buffering or freezing can happen due to various reasons, including issues with your internet connection. Here are some things to try:

• Refresh the page. This typically cures the problem and re-establishes the stream.
• Try viewing on a different browser from what you are currently using.
• Confirm the internet connection you are using from your location is active. If not, try another connection such as a cell phone or another network.

I am experiencing audio issues during the broadcast. What should I do?
If you are experiencing audio issues, try the following steps:

• Make sure the video player on the web page is not muted. If so, click the speaker icon and turn the volume on.
• Plug in headphones to determine if it could possibly be a hardware issue.
• Try viewing on a different browser from what you are currently using, such as Chrome, Firefox, or Safari.

On the watch page, I'm not seeing a video stream player. What do I do?
Our player complies with all technical standards. However, some very old devices and browsers will potentially block the player. If you see a javascript error or do not see the actual player, please try another device or browser.